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Onlien Agent
at TrudyQ Consulting in Cape Town
The ideal candidate for the Online Agent position should be passionate about the online entertainment environment, be committed and driven to achieve great performance results within the work environment. This dynamic, energetic and young environment will suit those applicants that enjoy interaction on all levels through their strong interpersonal skills!
Only those candidates who meet with all the below minimum requirements will be considered for pre-interviews.
Minimum Requirements:
Must have matric or equivalent qualification
Previous work experience within a Call Centre/Moderating/Customer Services environment would be advantageous
Must be fully computer literate and able to navigate the online world with great ease and comfort
Must be able to liaise and build strong relationships with clients via online correspondence
Must be able to communicate in English (read, write, speak)
Able to multi-task and manage various projects simultaneously
Must be pro-active and driven to achieve great results within the work place
Must be reliable, punctual and well organised
The ability to work shifts, including weekends and public holidays, is an absolute pre-requisite (Morning Shift 07h00 - 15h00, Afternoon Shift 15h00 - 23h00 and Evening Shift 23h00 - 07h00)
Must be able to work within a team environment and operate independently by remaining focussed.
Must have reliable transport arrangements
Key Performance Areas:
Assist clients online with any queries or concerns and escalate to relevant persons if and when required
Assist clients with regards to functionality of products/services
Address all complaints from clients and keep detailed records of each complaint
Maintain a professional and discreet approach when dealing with clients online
Manage all administration processes and procedures
Monitor online activity and always follow company procedures and policies
Contribute to the overall success of the team by assisting fellow team members
In Return Our Client Offers:
Monthly salary dependent on number of shifts worked per month
Quarterly performance bonus
Permanent employment opportunity (depending final assessment after initial 3 month probation period)
Full training provided as well as ongoing training and support as per need
Supportive management and staff
Send your CV to mailto:jobs@trudyq.co.za or fax to 0865315889.
Published at 29-01-2010
Viewed: 127 times
Viewed: 127 times
