This job ad has been posted over 40 days ago...
2
applicants
General Manager [Call Centre]
at HR Excel Inc. in Cape Town
BPO / Contact Centres
850K
Qualifications/Experience:
Degree with MBA preferred
10+ years experience in BPO / Contact Centres
Preferred Outsource experience
Competencies
Commercial Astuteness
Excellent people management expertise
Problem solving and decision making
Target driven & focused
Able to cope well in pressurized environment
Ability to forecast and understand customer needs
Excellent report writing skills
Able to lead with innovation
Deliverables/ KPA's:
To manage and exceed deliverables of a call centre
Business growth and development
Understanding clients methodologies
Build key relationships
Contract & SLA management
Strategic management
Operational management
Business Communication
SWOT analysis
Oversee profitability of business unit
Financial management and forecasting
HR - oversee function - developing culuture of performance management
Strategic reporting between client and internal managers
Adherence and compliance to internal policy and procedure
To Apply:
Mail us a comprehensive copy of your cv to mailto:info@hrexcel.co.za
Include "General Manager" in the subject line of all applications
If you do not hear from us within 02 weeks, please consider your application as unsuccessful
HR Excel Inc.
http://www.hrexcel.co.za
Published at 12-01-2010
Viewed: 153 times
Viewed: 153 times
